Refund & Return Policy
At Zenius, we prioritize customer satisfaction and stand behind the quality of our Ayurvedic and wellness products. If you are not entirely satisfied with your purchase, we are here to help.
Returns
- You can return a product within 7 days of receiving it.
- The product must be unused, unopened, and in its original packaging.
- To initiate a return, contact our customer support team at [your email/contact details] with your order details and reason for return.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7-10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
Exchanges
- We only replace items if they are damaged, defective, or incorrect.
- If you need an exchange, contact us within 48 hours of delivery with proof (images/video).
Non-Returnable Items
- Opened or used products.
- Health & personal care items for hygiene reasons.
- Customized or special-order products.
Cancellation Policy
- Orders can be canceled before dispatch by contacting us.
- Once shipped, cancellations are not allowed.