At Zenius, we prioritize customer satisfaction and stand behind the quality of our Ayurvedic and wellness products. If you are not entirely satisfied with your purchase, we are here to help.

Returns

  • You can return a product within 7 days of receiving it.
  • The product must be unused, unopened, and in its original packaging.
  • To initiate a return, contact our customer support team at [your email/contact details] with your order details and reason for return.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 7-10 business days to your original payment method.
  • Shipping charges (if any) are non-refundable.

Exchanges

  • We only replace items if they are damaged, defective, or incorrect.
  • If you need an exchange, contact us within 48 hours of delivery with proof (images/video).

Non-Returnable Items

  • Opened or used products.
  • Health & personal care items for hygiene reasons.
  • Customized or special-order products.

Cancellation Policy

  • Orders can be canceled before dispatch by contacting us.
  • Once shipped, cancellations are not allowed.